Operational Excellence

Using the train-the-trainer model, the Certified Health Care Environmental Services Technician (CHEST) designation sets national standards specifically for environmental services technicians working in health care. The CHEST curriculum is based on seven content domains that were identified as part…
  Using the train-the-trainer model, the Certified Health Care Environmental Services Technician (CHEST) designation sets national standards specifically for environmental services technicians working in health care. The CHEST curriculum is based on seven content domains that were identified…
This paper outlines the importance of effective communication and motivation in the environmental services workplace.
Using the train-the-trainer model, the Certified Surgical Cleaning Technician (CSCT) program prepares trainers to conduct certification training for surgical cleaning technicians, ensuring they are knowledgeable, skilled and fully prepared for their role in the operating room. Note that…
Ever-increasing health care costs are a critical financial concern for health care facilities and the nation. How are today’s leading facilities managing costs effectively? What is their secret to success? Lean management techniques have proven to be a critical factor in the success of many…
This facilitated online course is for health care environmental services and textile care professionals. The course provides an introduction and overview of key linen management issues such as linen utilization, abuse and loss management, infection prevention in textiles (including a discussion…
To win in today’s challenging job market, you must distinguish yourself from the competition.  If you are a new manager or supervisor in environmental services, consider building your professional knowledge and developing critical skills through enrollment in the Foundations for Success…
Emerging infectious diseases, contagious viral strains, and antibiotic resistant ‘superbugs’ are major threats for health care institutions.