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Discover language patterns and conversation templates to make these crucial conversations more positive, more productive, less stressful and more likely to motivate lasting behavior change, performance improvement, and team effectiveness.

Relentlessly positive communicators and leaders are assertive. In this application rich program, discover what assertiveness is and what it is not. Learn to communicate assertively and watch productivity soar.

Having a strong team is the key to success in Environmental Services. As employee turnover continues to reach new highs, how can you make sure your staff is motivated, thorough, and content? In this session, you’ll learn major strategies to engage and support your staff that will help you create your own action plan to foster a successful team. We will discuss employee empowerment, effective training, standardization, Key Performance Indicators (KPIs), incentives, both personal and professional support, and more. Product Code: 324WB0222 Sponsored by PDI