Certificate in Non-Acute Care Cleaning (CNACC) Testing Process
Learn more about the testing process for your Certificate in Non-Acute Care Cleaning (CNACC) certification.
AHE has updated it’s testing process. In the new testing process, designated trainers are considered the Proctor. The Proctor is responsible for administering the test. To administer tests, designated trainers must submit a one-time only request for the creation of a Proctor Account.
Technicians who completed the CNACC training are referred to as the Candidates. All Candidates must complete the new Online CNACC Candidate Application Form.
Pre-Exam Day Requirements
Seven days prior to the start of the class, the workshop leader or other proctor should complete the Proctor Account Activation Form. This form is required to administer exams through the PSI testing site. AHE will send the proctor an email with log-in information, a test date calendar with available test dates and times, and the invitation codes needed to schedule exams.
On or before the first day of the workshop, have each participant complete the CNACC Exam Application Form. They must have an AHE account to complete this form. When completing the form, participants should use the email address to which their Credly (digital badge) link should be sent. Please Note: This form must be completed at least five days prior to the exam date.
After participants complete the CNACC Exam Application Form, they may schedule their test date through PSI, the testing site. The workshop leader or proctor will provide the testing invitation code that participants need to schedule the exam. To schedule the test date, participants will create an account with PSI, using the same email address they used for their AHE Candidate Application form. Participants will receive an email confirming the exam date.
Exam Day Requirements
On the day of the exam, the Proctor will log into the PSI test site and click on the Proctoring Tab, and select Search Event.
Using the invitation code or the event code, search for candidates registered for the exam to complete their check-in. Select each candidate from the list, click on check-in, and then on OK to confirm. Candidates may be checked in up to one hour before the exam starting time, and up to 15 minutes after that time.
After all candidates have been checked in, you will receive an OTP code, which you will provide to candidates. This code must be provided to the candidate to start the exam.
Candidates will log into PSI test delivery portal to take the exam. They will need their candidate ID and OTP code to launch the exam. They have 120 minutes to complete the exam. Candidates click on “end test” to complete the exam and view their score.
If you are locked out of your account when testing, please contact the PSI Help Desk at (833) 333-4755.
Post-Exam Day Requirements
After the Candidate ends the exam, the proctor must change the Candidate status from “Test Scheduled” to “Completed”. Mark any candidate who does not take the exam as absent. Each candidate will receive a status email indicating whether they passed, within 15-20 minutes.
About 30 days after the exam, test takers will receive an email from admin@credly.com with an invitation to accept their digital badge and certificate.