Ultimate Scores for the Ultimate Experience
Demystify the steps needed to improve the patient experience and ultimately improve your HCAHPS scores.
Consider that patients may soon begin selecting hospitals based on HCAHPS scores. Are the HCAHPS scores for your facility above the 90th percentile? Are the scores of other, competing health care facilities above the 90th percentile?
Learn how patients’ perceptions of quality health care differs from health care professionals’ and how this should influence patient care. Discuss best practices and current trends regarding cleanliness, and a quiet health care environment. Learn the importance of HCAHPS data, value versus volume-based reimbursement, and what changes your organization may need to implement to improve the patient experience, HCAHPS scores, and reimbursement.
Session Details
- Complimentary for Members
- $239.00 Non-member Fee
- Six (6) CPEs
Upcoming Offerings
Find upcoming offerings of this program on the AHE Calendar.