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Ultimate Scores for the Ultimate Experience

Ultimate Scores for the Ultimate Experience

6 CECs (1 CEC = 1 contact hour)

Improve HCAHPS scores.

Demystify the steps needed to improve the patient experience and ultimately improve your HCAHPS scores.

Consider that patients may soon begin selecting hospitals based on HCAHPS scores. Are the HCAHPS scores for your facility above the 90th percentile? Are the scores of other, competing health care facilities above the 90th percentile?

Learn how patients’ perceptions of quality health care differs from health care professionals’ and how this should influence patient care. Discuss best practices and current trends regarding cleanliness, and a quiet health care environment. Learn the importance of HCAHPS data, value versus volume-based reimbursement, and what changes your organization may need to implement to improve the patient experience, HCAHPS scores, and reimbursement.

Provided with this course:

  • On-demand, anytime access on your phone or computer.
  • 5 interactive online modules.
  • Interactive discussion forum where you can further your knowledge.
  • Certificate of course attendance and CECs for individual participants.

Important Information

  • Consider taking this course if you are:

    • Environmental services leaders
    • Support services leaders

  • This course will provide the information and tools needed to guide your department, staff, and clinical teams to increase the quality of patient care and ways to increase patient satisfaction scores. The course provides the insight necessary to help you determine whether your organization is one that embraces and practices patient-centered care. Environmental services professionals, infection preventionists, and clinical staff should use the information obtained in this course to:

    • Discuss the significance of the patient experience.
    • Examine the HCAHPS process and how improving the quality of patient care links to improve patient satisfaction scores.
    • Evaluate and implement strategies to improve the patient experience and patient satisfaction.
    • Analyze and interpret HCAHPS survey data.
    • Examine proven strategies to improve the Clean and Quiet HCAHPS domain.

  • Module 1
    The Patient Experience

    Module 2
    HCAHPS has Arrived

    Module 3
    Value-Based Purchasing

    Module 4
    The Toolbox

    Module 5
    Clean and Quiet

  • The registration fees for the Ultimate Scores for the Ultimate Experience e-learning course are:

    • Member: FREE
    • Nonmember: $239.00

    Become an AHE member to receive the discounted rate along with all the Association has to offer!

  • Total: 6 CECs (1 CEC = 1 contact hour)

    Credit hours can be used toward the renewal of the CHESP credential and the CHEST credential.

Course Registration

Once you complete the registration, you can access the course through the My Learning link above at any time. You will have 180 days to complete the course from the time you register and you can stop and continue as often as needed. If you have any questions, please contact ahe@aha.org.

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