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UChicago Medicine Reduces Non-urgent ED Visits by 45% with Patient Advocates
The UChicago Medicine (UCM) Medical Home and Specialty Care Connection (MHSCC) program initiative can serve as a blueprint for providers looking to assist patients who utilize the emergency department for primary care
Role of Hospitals: Community Memorial Health System
Community Memorial Health System located in Ventura, California, partnered with Channel Islands University to create a caregiver navigator program.
4 Principles to Guide Your Digital Health Strategy
A panel discussion with marketing and strategy leaders from 13 health systems and Gozio Health explored best practices, successes and challenges to engage communities in a digital strategy to maximize success.
These 4 Trends Could Reshape Health Care This Year
Even as signs indicate that inflation is slowing, a recent consumer survey conducted by Deloitte indicates that 28% of Americans, or roughly 72 million adults, feel less prepared to pay for medical costs than they did last year.
What the Qualtrics Acquisition of Press Ganey Forsta Will Mean for Health Care
The recent news that Qualtrics was buying Press Ganey Forsta for $6.75 billion has been seen as a landmark event in the use of artificial intelligence (AI) platforms to streamline patient feedback data analytics so they can be leveraged in real time to improve services.
3 Ways to Expand Community, Patient Engagement
Advisory councils or boards can play an integral role in engaging the voice of the patient to help shape changes from providers and health plans. But some organizations are going a step further.
3 Ways to Engage Today’s Health Consumers
As consumers take a more active role in their health and have unprecedented access to health data through wearable devices, remote monitoring and other technologies, organizations are closely examining their engagement strategies and tactics.
Rural Hospital Reduces No-Shows with a Boost in Patient Engagement
Sparta Community Hospital, in a rural Illinois town about 50 miles southeast of St. Louis, is using proactive, patient-facing communication technology that integrates with its EHR system data to reach patients in a more user-friendly way to reduce its no-show rates.
Why Patients Leave — 4 Nonnegotiable Consumer Expectations
After surveying more than 21,000 consumers since 2017, leaders from Accenture have found some interesting answers and developed conclusions about where health care organizations should invest to improve the patient experience.
Amazon Adds Speech-to-Text and More to HIPAA-Eligible Services
Amazon Web Services is continuing its rapid push into health care by adding three more HIPAA-eligible services to its machine-learning tools, including a speech-to-text offering that that will automatically create transcripts from provider-to-patient calls.