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UChicago Medicine Reduces Non-urgent ED Visits by 45% with Patient Advocates

The UChicago Medicine (UCM) Medical Home and Specialty Care Connection (MHSCC) program initiative can serve as a blueprint for providers looking to assist patients who utilize the emergency department for primary care
AHA Center for Health Innovation, Emergency Departments (EDs), Patient and Family Education/Engagement, Ambulatory and Outpatient Care

Patient and Community Engagement | Care Transformation Framework: Linking Care to Community

Through formal and informal processes (e.g., community health needs assessments, patient and family advisory councils, community-based programs, partnerships) hospitals receive guidance on how they can better connect with individuals of all backgrounds.
Care Delivery Transformation, Population/Community Health, Patient and Family Education/Engagement

Member Issue Brief: Implementing Patient Out-of-pocket Cost Estimators

This issue brief lays out the key components of effective online tools used by hospitals and health systems to help patients understand their potential out-of-pocket costs and highlights several different approaches providers have taken.
Cost, Quality and Outcomes (CQO) Movement, Patient and Family Education/Engagement, Care Delivery Transformation

AHA Associate Podcast Series, Ep. 95 | Doctor Podcasting

In this episode, Kathleen Wessel, vice president of business management and operations at the American Hospital Association is joined by Bill Klaproth, director of marketing and production at DoctorPodcasting. Together they’ll explore how hospitals are using podcasts to boost brand visibility, educate patients, and support strategic goals. Also, learn how one interview can be repurposed into a full suite of marketing content — maximizing reach without straining resources. As media habits shift toward on-demand audio, podcasting helps hospitals connect with communities and showcase physician expertise more effectively.
Audio/Podcasts, Innovation, Communications, Patient Education and Entertainment Systems Products, Employee Engagement, Employee Performance Management, Internal Communications, Staff Communication, Workforce Education, Patient and Family Education/Engagement

Role of Hospitals: Community Memorial Health System

Community Memorial Health System located in Ventura, California, partnered with Channel Islands University to create a caregiver navigator program.
Telling the Hospital Story, Wellness/Preventive Care, Patient and Family Education/Engagement
Public

Tufts Medicine offers tools, resources to reduce health literacy barriers

The Tufts Medicine Center for Health Literacy Research + Practice works to reduce health literacy barriers for patients, families, clinicians and health care organizations.
Telling the Hospital Story, Access to Care in Vulnerable Communities, Quality & Patient Safety, Patient-Centered Care, Patient and Family Education/Engagement
Public

Five rural hospitals launch shared mobile MR program in Northern California

Five rural hospitals in Northern California have partnered to restore and expand access to magnetic resonance (MR) imaging through a shared mobile imaging program.
Telling the Hospital Story, Access to Care in Vulnerable Communities, Patient and Family Education/Engagement, Rural issues, Collaboration & Partnerships
Public

Hospital advisory council helps make health information clear and accessible for every patient

The Patient Education Advisory Council at Dartmouth Health supports the creation of high-quality patient education materials.
Telling the Hospital Story, Access to Care in Vulnerable Communities, Patient and Family Education/Engagement, Non-hospital Patient Care, Quality & Patient Safety
Member

Value Break: Fostering Transparent Communication between Providers and Patients

Learn about how sharing medical notes can help you improve value for your patients. 
Patient and Family Education/Engagement, Patient care and Information, Care Delivery Transformation
Public

Snoopy and Woodstock land at Golisano Children’s at UK to spread smiles and color

Snoopy and Woodstock have arrived at Golisano Children’s at the University of Kentucky to brighten the days of pediatric patients.
Telling the Hospital Story, Wellness/Preventive Care, Child and Adolescent Health, Patient and Family Education/Engagement