Using Lean Management Strategically

By Kent L. Miller, MHA, CHESP, T-CHEST

November 1st, 2018 | Formats: Technical Paper | Content Areas: Administration | Tags: Career Development, Employee Engagement, Employee Life Cycle, Lean/Six Sigma, Management


Health care is under enormous stress today. This comes as a result of the Affordable Care Act, state and federal regulatory pressures, internal financial pressures, competition, human resources and supply management. The questions are:

  • Do you know what your metrics are for the patient experience? How do you meet the organization’s goals?
  • Do you know how well your quality meets the regulatory and/or organization’s expectations? How do you meet the organization’s goals?
  • Do you know how well your colleagues are engaged? How do you meet the organization’s goals for colleague engagement?
  • Do you know how you stand financially as a department? How do you compare to the organization’s financial sustainability?
  • And, how do you meet the goals of population health within your own department? And, how does that meet the organization's goals?

The Environmental Services leader needs to "step up to the plate" and determine how they can survive in this new environment. Lean process will assure we achieve success. An Environmental Service's leader as a Lean leader needs to be patient, inquisitive, keenly interested in problem-solving, a good communicator, and a mentor who likes to see people succeed. This proactive leader will be in the middle of the action, not directing from a desk. The Environmental Services leader can be all of these. This paper will propose a proven strategy for becoming a Lean department through the leader's eyes.

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