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Behavioral Threat Assessment and Management: Prevent and Protect
This document presents 14 distinct chapters on implementing behavioral threat assessment and management (BTAM) strategies within ho
Engaging Your Workforce
The AHA and Press Ganey partnered with leaders from seven health care systems — including chief human resource officers, chief nursing officers and chief medical officers — to gain insight into their employee and physician experience strategies.
Beyond the Campaign Launch: Touchpoints to Consider
A patient journey checklist to evaluate key touchpoints from search to follow-up, helping you reduce friction and improve consistency.
Digital Dream Team Self-Assessment
A step-by-step tool to scan trends, build contrasting scenarios, and identify strategies that stay strong across multiple possible futures.
Framework: Educate • Engage • Repeat
A communication framework to educate employees, create two-way dialogue, and reinforce messages over time to strengthen culture.
10 Tips to Reclaiming Your Joy at Work
A practical guide to identify your strengths, reduce energy drains, and redesign your role to increase engagement and prevent burnout.
20 Questions for Health Care Service Line Leaders
A fast interview guide to clarify goals, capacity, patient needs, and competitive context before building a service line campaign.
Ensuring Service Line Readiness - Key Questions Before You Market
A strategic questionnaire to assess alignment, capacity, reputation, and messaging readiness before investing in service line marketing.
Scenario Planning Starter Tool for Health Care Strategists
A step-by-step tool to scan trends, build contrasting scenarios, and identify strategies that stay strong across multiple possible futures.