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Mastering Difficult Conversations: Practical Strategies for Success  

This webinar will explore the psychological and emotional factors that make these discussions challenging and provide practical strategies to manage them effectively. You will learn mindfulness techniques to maintain composure under pressure and simple, in-the-moment tools to communicate thoughtfully. By the end of the session, you will have actionable skills you can apply immediately to stay calm, focused, and effective during any difficult conversation.
Change Management, Leadership, Emotional Intelligence (EI), Workplace

Problems, Possibilities, and People: Using Human-Centered Design to Create and Scale Change for Teams

Do Tank shares techniques and case study examples to help engage key audiences, dive deep into the ‘problems to solve’, and test new ideas. A particular focus is paid to design canvases and methods, along with the art of generating the understanding and ownership needed to inspire a collective will to change. (Webinar presented April 9, 2025)
AHA Center for Health Innovation, AHA Team Training, Change Management, Workforce Education, AHA Education & Events