Event Format

Virtual Event


Mon, Apr 24, 2023, 08:00 AM – Mon, Apr 24, 2023, 09:00 AM


Members: Free | Non-member: $239.00


Virtual Training

Event Host

Contact Information


Open To

Members and Non-members


This class has reached capacity and registration is now closed. 

This course runs from Monday, April 24, 2023 through Sunday, June 4, 2023.  

Consider that patients may soon begin selecting hospitals based on HCAHPS scores. Are the HCAHPS scores for your facility above the 90th percentile? Are the scores of other, competing health care facilities above the 90th percentile?

Demystify the steps needed to improve the patient experience and ultimately improve your HCAHPS scores. Learn how patients’ perceptions of quality health care differs from health care professionals’ and how this should influence patient care. Discuss best practices and current trends regarding cleanliness, and a quiet health care environment. Learn the importance of HCAHPS data, value versus volume-based reimbursement, and what changes your organization may need to implement to improve the patient experience, HCAHPS scores, and reimbursement.

This course is available 24/7 within the timeframe indicated above. You may work at any time of the day and you are not required to log in to the course at any specific date/time.

Important Information:

  • Course Runs: April 24, 2023 - June 4, 2023
  • CEUs: 6
  • Product Code: 324ELUSUE0423