Thu, Nov 05, 2020, 10:00 AM – Thu, Nov 05, 2020, 10:45 AM



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Open To

Members and Non-members


Healthcare facilities have been dealing with an unprecedented number of challenges in recent months, but one thing that hasn’t changed is the importance of the patient experience and the need to address new concerns and expectations.

Join us for a 45-minute live webinar, “Putting the patient first – hygiene and healing go hand-in-hand” on Thursday, Nov. 5 at 10 AM EST.

Patti Costello

Patti Costello
Executive Director @AHE

Mrs. Costello has been with the American Hospital Association for 20 years, spending the first six as the director of education at ASHE. She later served as director of meetings and product development for ASHCSP before being promoted to executive director of AHE in 2001. Mrs. Costello has written published works in both healthcare and in commercial foodservice safety, and has served as contributing author to foodservice and sterile processing training manuals. She has conducted over 250 hands-on workshops and seminars at both the national and chapter levels covering topics such as employee engagement and motivation, healthcare environmental services and infection prevention, foodservice sanitation, and staffing. Mrs. Costello is an avid sports fan whose favorites are the Chicago Cubs and Bulls but hockey and the Blackhawks have been a lifelong passion. Her bucket list includes traveling to Australia, Japan and Italy.

Jennifer Caceres
Jennifer Caceres
Operations Manager of Environmental Services @Nicklaus Children’s Health System

Jennifer Caceres, MS, RDN, CSP, LDN is the Operations Manager of Environmental Services at Nicklaus Children’s Hospital where she oversees the daily operations of a 130+ employee department, servicing a 1.1 million square foot hospital, two off-site short-term stay apartment complexes, a Global Health Outreach house, as well as administrative and corporate offices located off-site in a leased facility.

Kristen Venegas

Kristen Venegas
Senior Customer Marketing Manager @Kimberly-Clark Professional

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