How to Get Started
Part 1 of this how-to series will show you how to set up a test date and guide test takers to completing the participant form.
Part 2 of this how-to series demonstrates how to use AHE's Smartsheet system to retrieve test codes and redeem your test.
Frequently Asked Questions
|Where can I find the test request form, participant form, or the link to my Smartsheet?|
|All 3 links can be found in the email you received from CSCT@ahe.org.|
|I just finished training my first class, when can I start testing?|
|You must complete your test request form 7 business days prior to your exam.|
|When should I have my participants complete their participant forms?|
|We recommend you do this on the first day of your class, although it must be done at least 5 days prior to the exam date.|
|Why aren't my participants showing up on my Smartsheet?|
|Participants will not show up on your facility's Smartsheet until after they complete the participant form.|
|My participant completed the participant form, but they are still not able to log in.|
|After completing the participant form, participants will receive 2 emails. Please be sure to read both carefully and follow the prompts to register their account. These steps are required before a participant can log in.|
|When and where will I receive my test codes?|
|Test codes are uploaded to your facility's Smartsheet 2 days prior to your test date.|
|Why isn't my test code working?|
|Test codes are case-sensitive and must be entered exactly as they appear on the Smartsheet. Also, test codes can only be used one time. If someone is re-testing, a test request form and participant form must be completed again.|
|My certificate hasn't arrived/certificate arrived by has incorrect information.|
|Email us at CSCT@ahe.org. Please note: certificates may take 3-5 weeks after your test completion to arrive.|
All additional questions can be directed to CSCT@ahe.org.