Leveraging Technology to Hire for Fit and Create an Environmental Culture of Care
By: Pamela S. Starlin
The traditional role of the environmental services attendant must transition into the role of an adequately trained infection preventionist and, equally important, a hospitality ambassador. The patient’s interaction and comfort with the environmental services attendant has a substantial impact on the overall perception of cleanliness and the competence of the staff member. Hiring for fit and being able to identify the natural born connectors and promoters among the task-oriented individuals normally drawn into the environmental services role becomes paramount.