Heart of Healthcare

Heart of Healthcare Award

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Congratulations, Jean Williams of Fairfield Medical Center in Lancaster, Ohio! Please join me, Patti and Gary to accept this prestigious award for your accomplishments during nearly two decades of dedicated service. As part of the AHE and Kimberly-Clark Professional collaboration, we’d like to present you with this crystal award, a one-year membership in the Association for the Healthcare Environment, and a monetary gift. We hope this recognition will inspire others to follow your example and achieve similarly high levels of excellence.



About Dorothy Huffman

It was with great honor that AHE and Kimberly-Clark Professional, announced the winner of the 2015 Heart of Healthcare Award. Now in its fourth year, the Heart of Healthcare Award recognizes the critical role that frontline environmental services technicians play in the healthcare environment and patient outcomes.

This year’s nominees were once again outstanding. Leading by example, these dedicated environmental services technicians inspire others to create a culture of quality patient safety and satisfaction practices. This is so critical to achieving exceptional patient outcomes.

In fact, 83 percent of environmental services managers who have implemented the Heart of Healthcare program reported that it has enhanced the patient experience.

While all of this year’s nominees embodied the mission of the program, one person was especially deserving of this award. This year’s winner “epitomizes perfection when it comes to representing the environmental services profession,” according to her supervisor. She is an integral part of the healthcare team at her facility, who holds herself and her peers accountable for preventing healthcare-associated infections. Her unit is consistently ranked highest for patient experience scores, and she is the one called upon to troubleshoot or retrain if there is a cleanliness or compliance issue in the facility. She is also dedicated to her patients and her co-workers. On any given day, she can be found in a patient’s room offering a family member a blanket or a cup of coffee. Or in the gift shop, buying a card and a balloon to cheer someone up. This person turns bad days into good days, one smile at a time.

We thank Dorothy for her 36 years of dedicated service to this profession.


2014 - Marvin Dennis, Floor Care Technician, Northside HospitalAtlanta, GA
2013 - Jean Azor, Floor Care Technician, St. Joseph's Hospitals, Tampa, FL
2012 - Elsa Enriquez, UESW II, Hunterdon Medical Center in Flemington, NJ


Previous Winners

DownlHeart of Healthcare Tools

Download your Heart of Healthcare campaign tool PDFs now.


The new Heart of Healthcare Campaign Education and Recognition tools provide vital support for best practices in cleaning and disinfecting the environment, as well as recognizing the frontline staff for maintaining a safe environment. The downloadable pdfs to print these tools are now available FREE to you and your organization through the AHE website, compliments of KIMBERLY-CLARK PROFESSIONAL*. Customize most of these materials with your organization's logo during the download process.

Healthcare Tool Kit Includes:

- A Guide to Cleaning and Disinfecting Patient Rooms

- 2 styles of patient room tent cards

- Staff recognition certificate

- 2 Environmental services recognition posters

- Discharge card – NEW

- Cleaning Checklist - NEW


New at AHE