Common Area (2 hours)

  • Recognize the particular challenges of working in healthcare. 
  • Recognize how to respond to surveyor questions. 
  • Offer good customer service to patients and staff.  
  • Determine the right cleaning solutions, tools, and techniques for different patient settings and surfaces.  
  • Select the right floor cleaning solution and tools based on the situation – mopping or vacuuming.  
  • Recognize and report when a hard surface or carpeted floor needs advanced floor care.  
  • Recognize how to stay safe as an environmental services technician. 
  • Recognize the basics of equipment safety.